Because our designs are digital in nature and downloadable and therefore able to be duplicated (and not able to be returned) we unfortunately do not offer refunds on purchases.
That's not to say that we will not stand behind our product.
Embroidery Tree machine embroidery designs and appliques are manually digitised (no auto digitising whatsoever) and then thoroughly test sewn before release to ensure the highest quality that can be provided.
Along with understanding your embroidery machine, hooping fabrics and a basic knowledge of machine embroidering we urge you to use the best quality fabric stabilisers and embroidery threads you can to achieve the results you are looking for with your embroidery project.
If you do encounter any kind of problem with the purchase of one or more of our designs please contact us using the contact form on the website (or email us at firstname.lastname@example.org and we will endeavour to help you in whatever way we can until the problem is solved.